Health Navigator services are provided by Pinnacle Care International LLC (“PinnacleCare”). PinnacleCare will make the following services available to you (collectively, the “Services”), subject to the following terms and conditions:
Advisory Support Services which include the full scope of advisory support required by you including medical record collection, review and transfer of medical records, medical research reports; physician referral reports; decision support including providing recommendations on next steps; appointment facilitation, remote written expert second opinions, and virtual consultations through a remote video/telephonic consult.
Benefit Navigation Services which includes educating you as to available PinnacleCare benefits and services and how and when to access them. PinnacleCare will also make referrals to vendor partners where appropriate.PinnacleCare, in its sole discretion, shall determine whether a service is appropriate for you and whether to provide it. If PinnacleCare determines that you would not benefit from the Services, it will advise you of other available options outside of PinnacleCare which may include:
- Educating you as to other resources available through your benefits of which you may not be aware;
- Recommending other options based upon your circumstances;
- Providing information with respect to other helpful websites, literature, and other resources.
By accepting Services from PinnacleCare, you are granting permission for PinnacleCare to use the email and/or mailing address you provide to communicate with you about personal health information.