As a Raymond James Client and PinnacleCare member, you have access to a Healthcare Concierge to assist with major medical issues and guide you to the right medical care, faster.

PinnacleCare guides members through these easy steps to the care they need:
  • CONNECT
    Your PinnacleCare Healthcare Concierge, supported by the PinnacleCare medical team, begins working on your behalf when you reach out by phone, mobile app, or online request.
  • REVIEW
    PinnacleCare collects, reviews, and organizes your medical records to advise you on appropriate next steps.
  • COORDINATE
    PinnacleCare identifies and coordinates a selection of top medical experts to confirm the details of your diagnosis and appropriate treatment options.
  • COMMUNICATE
    PinnacleCare will communicate with you to help you understand your diagnosis, choice of providers, and treatment options.
  • SCHEDULE
    Your PinnacleCare Healthcare Concierge facilitates the scheduling of appointments with your selected specialist and transfer of your medical records in a timely and efficient manner.
  • FOLLOW-UP
    Your PinnacleCare Healthcare Concierge will follow up with you throughout the process to answer questions and ensure you are on the right path.

For assistance with a medical issue, please call or complete the secure form to request a consultation with a Connection Health Care Concierge.

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FAQs
Welcome Flyer
For assistance, feel free to reach out to your PinnacleCare health advisory team directly at 888-442-7380, Monday through Friday from 8:00 a.m.–6:00 p.m. (ET) or by completing the Case Referral form below:
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Raymond James & Associates, Inc., member New York Stock Exchange / SIPC and Raymond James Financial Services, Inc., member FINRA / SIPC are subsidiaries of Raymond James Financial, Inc. and are independent of PinnacleCare. Raymond James® is a registered trademark of Raymond James Financial, Inc. Investment products are: not deposits, not FDIC/NCUA insured, not insured by any government agency, not bank guaranteed, subject to risk and may lose value.

PinnacleCare and its employees do not diagnose medical conditions, recommend treatment options, or provide medical care. Any information or services provided should not be considered medical advice. Any medical decisions should be made only after consultation with and at the direction of your medical provider. Any person or entity who provides healthcare services following a referral or other service provided does so independently and not as an agent or representative of PinnacleCare.