Welcome to PinnacleCare—available to eligible Pfizer colleagues and their covered dependents enrolled in a Pfizer Medical Plan option at no cost. This concierge service is designed to help you and your covered dependents navigate a serious or complex health issue, such as cancer or a major surgery. PinnacleCare Health Advisors provide objective guidance that will help you confirm your diagnosis, evaluate available treatment options, identify the most qualified provider or center of excellence, schedule appointments and get answers to your health questions.

Your PinnacleCare Health Advisor will walk you through these easy steps to guide you to the care you need:
  • CONNECT
    Your PinnacleCare Healthcare Concierge, supported by the PinnacleCare medical team, begins working on your behalf when you reach out by phone, mobile app, or online request.
  • REVIEW
    PinnacleCare collects, reviews, and organizes your medical records to advise you on appropriate next steps.
  • COORDINATE
    PinnacleCare identifies and coordinates a selection of top medical experts to confirm the details of your diagnosis and appropriate treatment options.
  • COMMUNICATE
    PinnacleCare will communicate with you to help you understand your diagnosis, choice of providers, and treatment options.
  • SCHEDULE
    Your PinnacleCare Healthcare Concierge facilitates the scheduling of appointments with your selected specialist and transfer of your medical records in a timely and efficient manner.
  • FOLLOW-UP
    Your PinnacleCare Healthcare Concierge will follow up with you throughout the process to answer questions and ensure you are on the right path.

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FAQs
Welcome Flyer
To reach a PinnacleCare Health Advisor for assistance with a medical issue, please call 877-280-7466, Monday through Friday from 8:00 a.m.–6:00 p.m. (ET), or complete the secure form below to request a consultation.
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Note: If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

PinnacleCare and its employees do not diagnose medical conditions, recommend treatment options, or provide medical care. Any information or services provided should not be considered medical advice. Any medical decisions should be made only after consultation with and at the direction of your medical provider. Any person or entity who provides healthcare services following a referral or other service provided does so independently and not as an agent or representative of PinnacleCare.