Personal Medical Guidance (PMG) powered by PinnacleCare enhances the medical care that you are already receiving by offering direct access to top physicians for education and guidance regarding your healthcare issues. For assistance, contact us Monday through Friday from 8:00 a.m. to 6:00 p.m. (ET) at 800-227-6007 or by completing the secure service request form at the right.

PMG guides members through these easy steps to the care they need:
  • CONNECT
    Your PinnacleCare Healthcare Concierge, supported by the PinnacleCare medical team, begins working on your behalf when you reach out by phone, mobile app, or online request.
  • REVIEW
    PinnacleCare collects, reviews, and organizes your medical records to advise you on appropriate next steps.
  • COORDINATE
    PinnacleCare identifies and coordinates a selection of top medical experts to confirm the details of your diagnosis and appropriate treatment options.
  • COMMUNICATE
    PinnacleCare will communicate with you to help you understand your diagnosis, choice of providers, and treatment options.
  • SCHEDULE
    Your PinnacleCare Healthcare Concierge facilitates the scheduling of appointments with your selected specialist and transfer of your medical records in a timely and efficient manner.
  • FOLLOW-UP
    Your PinnacleCare Healthcare Concierge will follow up with you throughout the process to answer questions and ensure you are on the right path.

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Note: If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

PinnacleCare and its employees do not diagnose medical conditions, recommend treatment options, or provide medical care. Any information or services provided should not be considered medical advice. Any medical decisions should be made only after consultation with and at the direction of your medical provider. Any person or entity who provides healthcare services following a referral or other service provided does so independently and not as an agent or representative of PinnacleCare.