Expert Medical Opinion Services

As an employee of Sun Life, you, your dependents, and covered family members will receive an objective, unbiased, resource to coordinate an expert medical review and guide you through your healthcare challenges. We save you time and help you avoid unnecessary or inappropriate procedures.

A Personal Health Advisor provides the following support services:

  • Facilitate an expert medical opinion/confirmation of diagnosis
  • Research the specific medical diagnosis and treatment options
  • Customize a report identifying top local, regional, or national specialists
  • Expedite an appointment with a top specialist or Centers of Excellence
  • Gather, organize, and forward key medical records  to providers

We never report or share Members’ information of any kind back to an employer. We are bound by the Health Insurance Portability and Accountability Act (HIPAA), a law that protects patient medical and health information. Confidentiality is of the utmost importance to us.

FAQs
  • For assistance with a medical issue, please call 888-442-7380 or complete the secure form below to request a consultation with a Health Advisor.
  • This field is for validation purposes and should be left unchanged.

PinnacleCare and its employees do not diagnose medical conditions, recommend treatment options, or provide medical care. Any information or services provided should not be considered medical advice. Any medical decisions should be made only after consultation with and at the direction of your medical provider. Any person or entity who provides healthcare services following a referral or other service provided does so independently and not as an agent or representative of PinnacleCare.

© 2021 Sun Life Assurance Company of Canada, Wellesley Hills, MA 02481. All rights reserved.
Sun Life and the globe symbol are trademarks of Sun Life Assurance Company of Canada. Visit us at www.sunlife.com/us.